Upasana Taku, co-founder of MobiKwik, asks us to narrate a joke during her photo shoot. I decide to take a chance and say, ‘wallets are dead.’ Taku breaks into a fit of laughter. But not everyone, unlike Taku, dismissed it as a joke when mobile wallet usage across India fell during the weeks following the KYC completion deadline towards the end of February.
Feature
Dealing with change
To deal with regulatory and competitive pressure, mobile wallet players are tweaking their business model to live another day
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