Rewind to little more than a decade back, and the traditional banking sector was marred with delay issues, processing hassles, cumbersome formalities, and many disgruntled customers. In the internet era, while other sectors were galloping into the adoption of digital services, the banks were yet reluctant to move away from the ‘paper & pen’ approach. However, with the rapid development of technology and the evolving customer choices, banking and financial services got a facelift with a quick digital transformation. Today essentially, we have banks that are not customarily a tech company but do adapt tech – these are the traditional banks that our adults have grown to, and then we have tech companies that are banks – these are the fintech players, here to only stay and grow.