Reserve Bank of India (RBI) on June 24, launched Complaint Management System (CMS), which is a software application to facilitate RBI’s grievance redressal processes. In case of any complaints against any of the entities regulated by RBI, members of public can directly go to this CMS portal. With the ease of convenience, customers can file on-line complaints easily. Further it also provides customers with acknowledgement through SMS/Email notification(s), status tracking through unique registration number as well as, receipt of closure advises and filing of Appeals, where applicable. Customer are also allowed to give their feedback in terms of their experience. “I take this opportunity to seek the co-operation of all RBI regulated entities with public interface such as commercial banks, Urban Co-operative banks, Non-Banking Financial Companies (NBFCs), etc. in resolving customer complaints in a speedy and meaningful manner to promote public confidence in the financial system,” said the RBI governor.