I dread making calls to any call centre. I land up listening to elevator music or a jingle on endless loop before getting to a human voice. A few privileges (are they?) with a few services that I have exercised directly goes to a voice call, but it tends to be answered by someone who wants to be doubly sure I am the bona fide person. So checks about by mother’s maiden name, my date of birth and a few answers later, she is more at ease to hear me out. Not wanting to sound biased, but most often it has been a lady at the other end.