We are in the thick of the lockdown that has been implemented across the country, and getting used to what working from home feels like. Each of us are managing multiple commitments – to ourselves, to the family members, to colleagues, and most essentially to the customers. While there may have been an initial struggle, I see that many of us have sorted a routine out. The agility with which our teams aligned to the new work environments has pleasantly surprised all of us. It made me quickly make notes on ways in which people leading teams and organizations can steer their businesses through this unprecedented and unusual crisis. While the basic themes on empathy, agility, and customer-focus remains, how these need to be adapted to the current situation is what is essential.