Feature

HR Goes Geek

Still think the folks in HR play Solitaire all day? You’ll be surprised by the technology they are deploying to manage manpower better

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In 2017, Apple’s iPhone X was a revolution of sorts. The smartphone came bundled with facial recognition (FR). This was the first time a mass consumer brand put such sophisticated technology in the hands of its users. To unlock the phone, all one had to do was show his or her face to the phone’s camera. 

Ever imagined that one day, your face will be the entry pass to your office? FR is already a reality at Tech Mahindra. To stay cutting edge in the truest sense, the IT firm developed an in-house system FR system and incorporated it into its work-spaces about six months ago.

All the employee has to do is show up at the door; the facial scanning is almost instantaneous. It’s an efficient way of marking your attendance. Ask Harshvendra Soin, the man at the helm of Human Resource (HR) Management at Tech Mahindra. He says there is more to it than meets the eye. It’s not just attendance. It goes beyond that. 

“Behind it is our Artificial Intelligence (AI) technology that recognises facial emotions. It captures eight emotions — happiness, anger, surprise, disgust, fear, contempt, sadness, and neutrality — every single day, for each employee that shows up,” says Soin, the company’s chief people officer. The ‘mood-o-meter’ consolidates the data into scores and sends it to Soin’s dashboard in the form of a ‘happiness quotient’ in Tech Mahindra speak. The scores range between one and five (with five being the happiest).

Harshvendra Soin Chief people officer, Tech Mahindra

Soin monitors this data daily. “If it was 4.2 yesterday and today it falls to 3.6, it is an indicator for me to act,” he says. His team investigates whether the ratings are going up or down for an employee. The team also investigates in case it goes up, to know what they are doing right.

The company takes consen

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