Social media platform X became a verbal battleground for Ola CEO Bhavish Aggarwal and comedian Kunal Kamra on Sunday over service quality of the company's electric scooters. The war of words broke between the two when Kamra posted a picture pointing out a large number of EV scooters at an Ola service center and made remarks on the company’s customer service.
Additionally, Kamra also tagged union road transport and highways minister Nitin Gadkari and questioned the government regarding the country’s EV transition.
"Do Indian consumers have a voice? Do they deserve this? Two wheelers are many daily wage workers lifeline...," Kamra said in a post on X.
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Consequently, Ola CEO called the tweet as paid and highlighted that the company is expanding its service network, and backlogs will be taken care of.
“Since you care so much, @kunalkamra88, come and help us out! I'll even pay more than you earned for this paid tweet or from your failed comedy career. Or else sit quiet and let us focus on fixing the issues for the real customers,” said Aggarwal.
Following Aggarwal’s tweet, Kamra responded by posting a video clip of one of his shows with the audience clapping and cheering and called the Ola Electric founder and CMD "arrogant and substandard".
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Kamra then challenged Agarwal to "give a total refund to anyone who wants to return their OLA EV & who's purchased it in the last four months.” He added that he doesn't need his money but "people not being able to get to their workplace need your accountability".
Agarwal hit back, saying, "We have enough programs for our customers if they face service delays. If you were a genuine one, you would have known. Again, don't try and back out of this. Come and do some real work rather than armchair criticism."
Many Ola Electric consumers jumped into the spat and complained about the service quality of the company, asking Aggarwal to address their issues. Read in detail Why Bhavish Aggarwal Takes On His Criticism Head-on
(With inputs from PTI)
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