Lead Story

Making IT Happen Big At Employee’s Home

The government should use fiscal and non-fiscal measures to nudge people in the direction of leveraging technology and true work-from home option to take IT to the next level

India’s IT and business process management (BPM) industry started from a position whose potential or possibilities very few people could recognise. If I had a dollar for every naysayer when I started the BPM venture 30+ years ago, I would have been a very rich man. Back then, we used to run telephony on copper lines, and potential customers would say, “We cannot talk to you for three minutes without the call dropping and you are telling me that you will man our vendor payables! You are dreaming.”