Microsoft Outage Affects Flight Services of Airlines Including Indigo, Spicejet & Akasa

IT minister, Ashwini Vaishnaw said that the IT ministry is in touch with Microsoft to address the ongoing issues.

Updated on: 19 July 2024 5:24 pm

Microsoft

The Microsoft Outage has thrown the world into disarray, causing widespread disruptions across several sectors such as airlines, banks, and stock markets.

This resulted from a glitch from an update by Crowdstrike, a cybersecurity company that helps Windows provide advanced security. The outage led to users experiencing a blue screen of death error with trouble rebooting.

In India, the outage interfered with the check-in service leading to commotions among the passengers in airports in Mumbai, Delhi, and Bengaluru. IndiGo, Akasa, and SpiceJet were some airlines that were affected by glitches in check-in systems. Several airlines shifted to giving handwritten boarding passes to passengers amid the crisis.

Follow our WhatsApp channel

Read: Microsoft Systems Crash Sparks Disruption Across Global Networks; Banks, Airlines, Media Houses Hit

Due to the ongoing problem, Indigo reportedly cancelled 192 flights. This includes flights from Lucknow, Delhi, Kolkata, Chennai and others.

Flights are cancelled due to the cascading effect of the worldwide travel system outage, beyond our control. The option to rebook/claim a refund is temporarily unavailable. To check the cancelled flights, visit https://t.co/D1sAKR5Hhl. We truly appreciate your patience & support.
— IndiGo (@IndiGo6E) July 19, 2024

Meanwhile, the Ministry of Civil Aviation issued a statement regarding the same. Minister of Civil Aviation Rammohan Naidu reportedly said, "I have directed airport authorities and airlines to be compassionate and provide extra seating, water, and food for passengers affected by delays."

Read: Microsoft Lays Off "Hundreds" In Azure Cloud Segment, Says Report

Addressing the entire issue, the IT minister, Ashwini Vaishnaw said that the IT ministry is in touch with Microsoft and that the National Informatics Centre (NIC), was not affected by it.

"MEITY is in touch with Microsoft and its associates regarding the global outage... NIC network is not affected," the Minister said as per PTI

In a post on X, IT Minister Vaishnaw said that the reason for this outage has been identified and updates have been released to resolve the issue.

MEITY is in touch with Microsoft and its associates regarding the global outage.

The reason for this outage has been identified and updates have been released to resolve the issue.

CERT is issuing a technical advisory.

NIC network is not affected.
— Ashwini Vaishnaw (@AshwiniVaishnaw) July 19, 2024

Meanwhile, the two leading Indian stock exchanges announced that they were not impacted due to the Microsoft outage.

"NSE (National Stock Exchange) and NCL (NSE Clearing Ltd) are working normally today," NSE's spokesperson said in a statement to the PTI

Separately, a spokesperson of BSE said that the bourse is "not impacted due to Microsoft issue. Our operations are running normally," told PTI.

Meanwhile, the tech gaint has said that the underlying cause of the issue has been fixed. Taking to X, the CEO of Crowdstrike mentioned, "This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed."

(With inputs from PTI)